Return Service

06shop Return & Refund Policy

We understand that sometimes your purchase may not meet your expectations, and that's okay! Our return policy is designed to make your shopping experience hassle-free and worry-free.

To request a return, email letpay@foxmail.com within 7 days of receiving your order. Buyers pay return shipping.

Return Conditions:

Returned items must be in their original condition, unworn and unused, with all original tags and labels intact
Items must not have been washed, worn, or had their plastic packaging removed or damaged
Items showing signs of wear, damage, or missing tags will not be eligible for refund

Return Process:

Email letpay@foxmail.com within 7 days of receiving your order to request a return and obtain the correct return address
Package your item securely to prevent damage during shipping
Ship your return using a trackable shipping method (customers are responsible for the cost of shipping items back to us)
Inspection & Refund: After receiving your return, we will inspect it and process refunds within 14 business days to the original payment method. You will receive a confirmation email once complete

Important Information:

Customized items are non-returnable unless they are faulty, damaged, or incorrect
Original shipping charges are non-refundable for non-quality issues
06shop is not responsible for returns lost in transit or any additional charges incurred. We recommend using insured, trackable shipping

Return Abuse Policy

To ensure fair usage for all customers, 06shop monitors return activity. The following situations may result in restrictions:

Frequent returns
Fraudulent claims
Abuse of return policy
Possible consequences include:

Limitation or suspension of return privileges
Refusal of future transactions
Account review and potential closure
We will contact you if your return activity raises concerns and reserve the right to take appropriate action.

International Returns

Customs & Duties: International customers are responsible for any customs, duties, or taxes on returns
Shipping Fees: Customers are responsible for all shipping costs to return items to us
Processing Time: Refunds may take longer to process due to international shipping

Exchange Policy

We currently do not offer exchanges. For the fastest service, please follow the return process and place a new order.
Due to international shipping times, we cannot guarantee your requested item will be in stock when we receive your return.

Resend Policy (For Sizing Issues)

You only need to pay the applicable shipping fee to receive a new item - no need to return the original product.

Need Help?

For any questions about returns or exchanges, email letpay@foxmail.com. Customer support: Every day, 09:00–23:00 Beijing time (UTC+8).

Thank you for shopping with 06shop!