Email letpay@foxmail.com. Customer support: Every day, 09:00–23:00 Beijing time (UTC+8).

To request a return or exercise an applicable statutory right of withdrawal, you may email letpay@foxmail.com. This does not limit any other legally valid way to notify us. Where EU statutory withdrawal rights apply, you generally have 14 calendar days from receipt of the goods to notify us of withdrawal, subject to the exceptions, starting-date rules and any extensions provided by applicable law. Where no statutory withdrawal right applies, our voluntary return request period is 7 days from receipt. The voluntary period does not shorten any applicable statutory right or remedy. Buyers bear the direct cost of a voluntary return and, for statutory withdrawal, only where applicable law permits and the required information has been provided. Costs of remedies for defective or non-conforming goods are handled as required by applicable mandatory law.

We recommend inspecting your order promptly after delivery and contacting us at letpay@foxmail.com if an item appears damaged, defective or not as described. There is no 48-hour deadline for exercising any applicable statutory right or remedy. Applicable statutory notification and claim periods remain unaffected.

See our Terms of Service for the full rules and protection of mandatory consumer rights.

If your order is detained by customs, we will reship it once free of charge.