Sneaker Delivery Checklist: What to Check When Your Pair Arrives

When a new pair of sneakers arrives, a few organised checks can make it easier to confirm what you received and explain any concern. Start with the order details and the shoes as delivered, before cleaning them, changing the laces or taking them outside.

06shop sells replica footwear, not authentic products from the original brands, and is not affiliated with or endorsed by those brands. Compare your delivery with the specific 06shop listing and your order confirmation. Packaging, labels or familiar design details do not establish brand authenticity.

1. Keep the order details beside you

Open your order confirmation and note the product name, selected size, colour or pattern, and quantity. If you ordered more than one pair, check each against its own order line rather than assuming that similar boxes contain the same style.

Have the listing available too. A short product title may omit details that appear elsewhere on the page. For example, a description of a decorative heel tells you something different from the upper or lining composition. Our guide to reading sneaker material descriptions explains how to separate those entries.

2. Look at the parcel before discarding it

Check the outer packaging for obvious damage or signs that it opened in transit. If something looks unusual, a clear photo of the parcel and the affected area can help describe what you found. Keep the packaging while you check the contents.

A photograph or unboxing video is a useful record, not a condition created by this checklist for contacting support. Avoid posting shipping labels publicly: crop or cover your address, phone number and tracking details if you share an image outside a private support conversation.

3. Compare the pair with your selected options

Check both size labels

Read the size marking on each shoe, where present, and compare it with the size you ordered. Record the marking exactly rather than converting it from memory into another sizing system. If the shoe and box labels differ, note both and ask for clarification.

Check the colour and main design details

Place the shoes together in even lighting and compare the main panels, closures and decorative details with the listing. Screen settings and lighting can change the appearance of colour, so describe a specific difference rather than relying on a vague impression.

If the listing mentions a vintage or distressed finish, distinguish that stated finish from a concern you want checked. Do not assume every mark is intentional, and do not try to remove an uncertain mark before recording it.

4. Inspect each shoe separately

Look around the toe, sides, heel, sole edge and visible interior. Compare the same area on the left and right shoes. You are checking what arrived, not performing a laboratory test or proving durability.

• Look for visible damage, a detached part or a component that appears different from the listing.
• Check that the expected laces or fastenings are present; use them normally without pulling with excessive force.
• Note any loose item inside the packaging and where you found it.
• Leave attached labels in place while you decide what to do next.

If you spot a possible problem, stop before cleaning, gluing, trimming or otherwise altering the shoe. An attempted repair can change the area you need support to assess.

5. Make your notes easy to understand

For a concern, take one photo showing the whole shoe and another showing the detail in context. If you compare two areas, use similar lighting and camera distance. Avoid filters that change colour or hide texture.

A useful message is specific: “The right shoe is marked EU39; my order confirmation shows EU38,” or “The heel trim is detached in the area shown in photo two.” State what you observed without guessing the cause.

Send the order number, product name, relevant photos and a short explanation through the 06shop contact page. Say whether you need clarification about the item, help with sizing or assistance with a possible fault. This helps keep different questions from becoming mixed together.

6. Check the current return instructions before sending anything

Read the current return and refund policy for the process relevant to your situation. The policy directs customers to contact support for the correct return address. Do not assume that the address on a delivery label is the return destination.

This checklist does not add deadlines, photo requirements or return conditions. It helps you keep a clear record and ask a precise question; the published policy and any applicable consumer rights remain separate from these practical suggestions.

A quick delivery check

1. Match the product and options to your order confirmation.
2. Check both shoes and retain the packaging while deciding.
3. Record any concern before cleaning or altering the pair.
4. Send support a concise description with your order number.
5. Confirm the return instructions before posting a parcel back.

Frequently asked questions

Do I need to film the entire unboxing?

This guide does not require a video. Clear photos and written notes may help explain a concern, and you can contact support even if you did not record the opening.

Should I clean a mark before asking about it?

If you are unsure what the mark is, record it and ask first. Cleaning or treating the surface can change its appearance.

Can I return a parcel to its sender address?

Do not assume that is the correct destination. Follow the current policy and ask support to confirm the return address.